Customer Satisfaction Survey

At DB Roberts, we feel that it's our job to continuously help you reduce costs, increase speed and improve quality. Your satisfaction with how well we're meeting your needs is vitally important to us.

Please let us know how we're doing and how we could improve by taking a few moments to complete this survey.

Thank you in advance for your feedback and for making DB Roberts one of your suppliers.

Additional Comments:

Shipment Quality: How Would You Rate The Quality And Accuracy Of Our Shipments And Paperwork?

Excellent

Good

Average

Below average

Poor

Shipment & paperwork accuracy is not an important factor in how I evaluate distributors.

Additional Comments:

Access To Help When You Need It: What Percentage Of The Time Are You Able To Reach Your Inside Salesperson On The Phone On Your First Attempt?

Almost every time.

Most of the time.

Less than half the time.

Rarely.

Poor

The availability of a salesperson on the phone is not an important factor in how I evaluate distributors.

Additional Comments:

Inventory Quality: How Would You Rate The Depth, Breadth And Accuracy Of Our Inventory Relative To Your Needs?

Excellent, the best of the distributors I use.

Good, better than most distributors.

Average, no better or worse than other distributors.

Below Average, not as good as other distributors.

Poor, significantly worse than other distributors.

Quality of inventory is not an important factor in how I evaluate distributors.

Additional Comments:

Quality Of Inside Support: How Would You Rate The Quality Of Your Inside Salesperson?

Excellent

Good

Average

Below Average

Poor

The quality of my Inside Salesperson is not an important factor in how I evaluate distributors.

Additional Comments:

Quality Of Outside Support: How Would You Rate The Quality Of Your Outside Salesperson?

Excellent

Good

Average

Below Average

Poor

The quality of my Outside Salesperson is not an important factor in how I evaluate distributors.

Additional Comments:

Supply Chain / Automation Programs: How Would You Rate The Quality Of Our Various Supply Chain Management Programs (Electronic File Sharing, Edi, Auto Replenishment, Mrp Share, Estore, Etc.)?

Excellent

Good

Average

Below Average

Poor

Supply chain management programs are not an important factor in how I evaluate distributors.

Additional Comments:

Understanding Your Business: How Well Does Db Roberts Understand Your Business And Your Business's Special Needs?

Has a TOTAL understanding.

Has a GOOD understanding.

Has a GENERAL understanding.

Has a LIMITED understanding.

Has a POOR understanding.

How well a supplier understands my business is not an important factor in how I evaluate distributors.

Additional Comments:

Overall Performance: How Would You Rate Our Overall Performance As A Supplier?

Excellent; one of my two or three best suppliers.

Good; one of my better, preferred suppliers.

Average; no better or worse than anyone else.

Below Average; causes me more problems than I'd like.

Poor; I only use DB Roberts when I have to.

Additional Comments:

Rate Our Trustworthiness Relative To Other Distributors.

Better

Worse

About the Same

Do You Have Any Additional Comments, Suggestions Or Complaints That You'd Like To Share With Us Or Do You Have An Outstanding Problem We've Not Resolved To Your Satisfaction?

Name: *

Company: *

City/Town: *

State: *

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